Refund policy
Returns and Refund Policy
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Our policy is valid for 14 days. If more than 14 days have passed since your purchase, we are unfortunately unable to offer a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in its original packaging.
Certain types of goods cannot be returned. For example, perishable items such as food, flowers, newspapers or magazines cannot be returned. Similarly, we do not accept intimate or sanitary products, hazardous materials or substances, or flammable liquids or gases.
Other items that cannot be returned:
* Gift vouchers
* Downloadable software
* Certain health and personal care products
To complete your return, we require a receipt or proof of purchase.
Please do not return your purchase to the manufacturer.
In some cases, only partial refunds are granted: (where applicable)
* Books showing obvious signs of use
* CDs, DVDs, VHS tapes, software, video games, audio cassettes or vinyl records that have been opened.
* Any item that is not in its original condition, is damaged or is missing parts for reasons not attributable to an error on our part.
* Any item returned more than 14 days after delivery
Refunds (where applicable)
Once we have received and inspected your return, we will send you an email to confirm that we have received the returned item. We will also let you know whether your refund has been approved or declined.
If approved, your refund will be processed and your credit card or original payment method will be automatically credited within a few days.
Delayed or missing refunds (where applicable)
If you have not yet received a refund, please check your bank account again first.
Then contact your credit card issuer, as it may take a little while for your refund to officially appear on your statement.
Next, contact your bank. There is often a processing delay before a refund appears in your account.
If you have taken all these steps and still haven’t received your refund, please contact us at the following address: presta.adparfumerie@gmail.com.
Sale or promotional items (where applicable)
Only full-price items are eligible for a refund. Unfortunately, sale or promotional items are not.
Exchanges (where applicable)
We only replace items that were originally faulty or damaged. If you need to replace your item with the same one, please email us at presta.adparfumerie@gmail.com and send your item to: 27 Chemin de la surprise, Cergy, Ile de France, 95800, France.
Gifts
If the item was marked as a gift at the time of purchase and was sent directly to you, you will receive a gift voucher for an amount equivalent to the value of the returned item. Once we have received the returned item, a gift voucher will be sent to you by post.
If the item was not marked as a gift at the time of purchase, or if the person who gave you the gift had the order sent to them with the intention of passing it on to you later, we will issue the refund to them and they will therefore be aware that you have returned their gift.
Postage
To return your product, you must send it to the following postal address: 27 Chemin de la surprise, Cergy, Île-de-France, 95800, France.
You are responsible for the postage costs associated with returning your item. These are non-refundable. If you receive a refund, the return postage costs will be deducted from it.
Depending on where you live, the time it takes to receive your exchanged item may vary.
If you are posting an item worth more than €75, we recommend that you use a tracked delivery service or take out insurance on your parcel. We cannot guarantee that we will receive the returned item.