The number is issued when we print the label, so as soon as preparation is finished. It becomes active with the carrier a few hours later, after the first scan on its network. A number that still returns nothing is not a lost number: it is a parcel that has not been scanned yet.
Order tracking
Where is my order?
Enter your order number — the one in the confirmation email — or the tracking number provided by the carrier.
No longer have the number? Write to us on WhatsApp, we will find it.
Our partners
Who carries your parcel
The carrier is chosen according to the destination and the lead time wanted.
Express 24 h — France
Home or pick-up point
International tracking
International express
International express
Economical pick-up point
The journey
Four steps, from the shop to you
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01
Order acknowledged
We have received your order and confirmed the availability of each bottle.
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02
Processed, ready to be shipped
Prepared by hand in the shop, checked, packed. It is the shortest step: a few hours as a rule.
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03
Handed to the carrier
The parcel leaves the shop. The carrier's tracking number becomes active — allow a few hours before its first scan.
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04
Delivered, or available at a pick-up point
Parcel handed over in person, or dropped at the pick-up point you chose. It waits for you there for fourteen days.
Delivery questions
Everything about transit
What we are asked most often once the parcel has left.
Between two sorting centres, a parcel can travel without being scanned: the absence of an event does not mean the absence of movement. Beyond 72 working hours without a single scan, write to us — we open a search with the carrier, it is the sender's job to do so, not yours.
We do, depending on the destination and the lead time you want. Chronopost for express in France, Colissimo for home or pick-up point, Mondial Relay for the economical relay, UPS, DHL and FedEx internationally. In Île-de-France, our own truck delivers between 3 h and 24 h. A particular wish? Tell us when you order.
The courier leaves a notice of attempted delivery and drops the parcel at the nearest pick-up point or post office, where it waits for you for fourteen days. You can also, most of the time, reschedule the delivery from the carrier's website with your tracking number.
Look first at a neighbour's, with the caretaker, and in the nooks of the entrance: that is where most so-called delivered parcels end up. Also check the pick-up point indicated. If nothing turns up, write to us within 48 hours: after that, carriers refuse to open an investigation.
Photograph the packaging before opening it, then the contents. These photos are the only evidence the carrier accepts. We replace the bottle or refund, no questions asked, as soon as we have received them.
An extrait is an alcohol-based product, and so classed as dangerous goods in air transport. Our international shipments therefore go by land or as declared air freight, which explains the slightly longer lead times than an ordinary parcel. The packaging is designed for it, each bottle is wedged individually.
From 70 € in Île-de-France, 150 € for the rest of France; internationally, the destination's threshold is shown at checkout. Below that, the cost depends on the carrier and the destination — it is shown before you confirm, never after.
In doubt
We reply quickly, and with a human
Parcel late, address to correct, time slot to move: write to us, we look into it straight away.
Message us on WhatsApp 07 68 13 22 65 — 16 rue Ampère, 95300 Pontoise