Order on the site and choose delivery or collection: payment is made online, at the payment step. You can also write to us or visit the shop.
We reply quickly
Let's talk fragrance
A question about a house, a specific search, an order to track — write to us or drop by the shop. Our experts smell alongside you.
Write to us
A question? A project?
Looking for a specific fragrance, personalised advice, a corporate gift set or a press request — describe your need and we will get back to you within 48 working hours.
- 16 rue Ampère, 95300 Pontoise
- Mon – Thu · 11:00 – 21:30 · Fri · 15:00 – 23:00 · Sat – Sun · 11:30 – 23:00
- In-store collection available — Click & Collect
Frequently asked questions
Everything to know before ordering
Every answer leads somewhere: a page, a form, or someone on the other end of the line.
On the site, payment is made online at the payment step, with the methods offered at that moment. In store: bank card, cash and bank transfer.
The available payment methods are shown before you confirm your order.
Enter your order number or your tracking number: we show you the exact stage, from preparation to handover.
Don't have the number any more? We will find it.
- Île-de-France — our trucks deliver to you between 3 h and 24 h after confirmation.
- France — 24 to 72 h depending on the carrier and the chosen pick-up point.
- International — varies by destination, announced before confirmation.
It is, from a certain amount, which depends on the destination. Tell us yours and we will say straight away.
Yes, and that is the whole idea. In the shop, take as long as you need. In Île-de-France, our trucks travel with the selection: you smell at home, on your skin, before deciding. And samples are included with every order.
Type its name, its house or even a note that struck you — the catalogue has 203 references and can also be filtered by olfactory note.
Not in the catalogue? We will look for it for you — many rare houses go through special order.
Nine questions, two minutes, and three fragrances that suit you — with the discount if you take several. Otherwise, describe what you like: that is our job.
Gift wrapping and a personalised note are free, simply on request when ordering. In Île-de-France, delivery within 3 h saves forgotten birthdays.
Damaged bottle, wrong reference, late parcel: write to us with your order number and we will look into it straight away. An opened fragrance cannot be taken back — which is why we prefer that you smell before.
A dedicated area exists, with the terms and the professional catalogue.
16 rue Ampère, 95300 Pontoise — two minutes from the A15 exit, free parking in front of the shop.
Monday to Thursday 11 h – 21 h 30 · Friday 15 h – 23 h · Saturday and Sunday 11 h 30 – 23 h.
Your question isn't here?
Write to us: a person replies, not a robot.
A detailed request? Go back up to the form
Come and see us
Our Pontoise boutique
16 rue Ampère, 95300 Pontoise
07 68 13 22 65
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Train — Pontoise stationTransilien H and J · RER C · then a few minutes on foot or by bus
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Bus — Busval d'Oise networkSeveral lines serve the Ampère business park
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By car — 2 min from the A15 exitPontoise exit · free parking in front of the shop
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Click & CollectOrder online, collect in store — free of charge
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Opening hoursMon – Thu · 11:00 – 21:30 · Fri · 15:00 – 23:00 · Sat – Sun · 11:30 – 23:00